Introducing Cisco Voice and Unified Communications Administration ICOMM

Course Specifications

Course length: 5 days
Exam: 640-461 ICOMM

Course Description

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

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Target Student:  The following lists the skills and knowledge that learners must possess to benefit fully from the course. This also includes recommended Cisco learning offerings that learners should first complete to benefit fully from this course.

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Performance-Based Objectives

  • Describe the role of Cisco Unified Communications components in a Cisco Unified Communications solution; describe the characteristics of a Cisco Unified Communications solution and what needs to be considered when sending voice over packet-based networks
  • Explore the administrator interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence; describe the end user interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
  • Describe the characteristics of call flows and the associated call legs in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; examine configuration components (class of service, Call Admission Control, route lists, route groups, and so on) that impact call flows in Cisco Unified Communications Manager; describe configuration components (class of restriction, dial peers, and so on) that impact call flows in Cisco Unified Communications Manager Express
  • Describe the characteristics of endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements; explore how to implement endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, describe the characteristics of end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements; describe how to implement end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Explain the Cisco Extension Mobility feature and its advantages, drawbacks, and architectural integration in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; describe how to enable telephony features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; describe the characteristics of mobility features in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; explore how to enable mobility features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the characteristics of Cisco Unity Connection; describe the characteristics of end users and mailboxes in Cisco Unity Connection and the related configuration requirements; examine how to implement end users and voice mailboxes in Cisco Unity Connection; describe the characteristics of Cisco Unified Presence and how to enable Cisco Unified Presence for end users
  • Explore how to provide end-user support in case of basic connectivity or voice quality issues; describe Cisco Unified Communications Manager reports and Cisco Unified Communications Manager CAR tool reports and how they are generated; describe Cisco Unified RTMT and use it for system monitoring; describe the monitoring options in Cisco Unity Connection and how they can be used to monitor voice mail usage

 

Course Content

Lesson 1: Overview of Cisco Unified Communications Solutions
Topic 1A: Understanding the Components of Cisco Unified Communications Solutions
Topic 1B: Understanding the Characteristics of Cisco Unified Communications Solutions

 

Lesson 2: Overview of Administrator and End-User Interfaces
Topic 2A: Understanding Administrator Interfaces
Topic 2B: Understanding End-User Interfaces

 

Lesson 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Topic 3A: Understanding Call Flows and Call Legs
Topic 3B: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
Topic 3C: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

 

Lesson 4: Endpoint and End User Administration
Topic 4A: Understanding Endpoint Characteristics and Configuration Requirements
Topic 4B: Understanding Endpoint Implementation Options
Topic 4C: Understanding End-User Characteristics and Configuration Requirements
Topic 4D: Understanding End-User Implementation Options

 

Lesson 5: Enablement of End User Telephony and Mobility Features
Topic 5A: Understanding Telephony Features
Topic 5B: Enabling Telephony Features
Topic 5C: Understanding Mobility Features
Topic 5D: Enabling Mobility Features

 

Lesson 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
Topic 6A: Understanding Cisco Unity Connection
Topic 6B: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Topic 6C: Understanding End User and Voice Mailbox Implementation Options
Topic 6D: Understanding Cisco Unified Presence
Topic 6E: Enabling Cisco Unified Presence

 

Lesson 7: Cisco Unified Communications Solutions Maintenance
Topic 7A: Providing End-User Support
Topic 7B: Understanding Cisco Unified Communications Manager Reports
Topic 7C: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Topic 7D: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Topic 7E: Monitoring Voice Mail in Cisco Unity Connection
Topic 7F: Understanding the Disaster Recovery System
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